Help
Answers to the questions people run into most often. If you can't find what you need, contact us.
Getting started
- Create a habit. In Habits, enter a name and a short label. The short label (1–4 characters) appears on the calendar, so keep it short and easy to recognise.
- Record it. In Record, tap a habit once to record it at the current time.
- Turn on reminders if you want them. Set times in the habit's schedule and you can be reminded at those times.
The schedule decides which days you take something; the times decide when you are reminded.
Reminders are not going off
On the web, reminders only go off while a qawqaw tab is open in your browser. If you close the tab or quit the browser, reminders will not arrive. This is a limit of web browsers.
Otherwise, check the following in order.
- Notification permission — make sure notifications are on for your browser or the app in your device settings. This is the most common cause.
- Habit reminders turned off — if My habit reminders is off in Menu › Notification settings, the reminders you set on each habit do not ring either. The top of the same screen shows how many ring today and when the next one is.
- Do Not Disturb on your device — if Do Not Disturb or a focus mode is on, reminders stay silent.
- Already recorded — “N min after, if not logged” reminders only go off when the habits for that time have not been recorded.
- App not opened for a while — the Android app schedules up to 30 days ahead (fewer days if you have many alerts). If you don't open it in that time, one “Alerts have stopped” notification arrives and reminders stop. Open the app once and they ring again.
- Safari on iPhone — add qawqaw to your Home Screen to receive reminders.
Reminders are an aid. Do not rely on them alone for important doses.
My records don't appear on another device
Check the sync status at the top of the screen.
- On this device only — no account is connected. Tap the sync status and connect a Google account to see your records on other devices.
- Waiting to sync — some records have not reached the server yet. They are sent automatically once you are online.
- Failed to sync — tap Try again. If it keeps failing, contact us.
When you connect an account and a habit on this device has the same name as one in the account, a “Some habits have the same name” screen lets you choose Merge, Keep both or Delete. Records on this device are not uploaded until you choose. Merging never loses records.
Dates look one day off
A day in qawqaw turns over at midnight. If dates look off, check the time zone. When your device's time zone differs from the one your records use, a line at the top of the screen says so, and you can change it right there.
I want to export or delete my records
- Export — download JSON or CSV from Menu › My data. Import a backup file on the same screen brings a JSON file back.
- Deleting a habit — it goes to the Trash, and for 30 days you can restore it with its records from Menu › My data › Trash.
- Sign out — from the account badge at the top of the screen. Signs you out on this device and removes records from this device only. Records on the server remain.
- Sign out other devices — in Menu › My data (shown only when an account is connected). You stay signed in on this device; other devices are signed out within an hour at most. No records are removed on any device.
- Delete all records — deletes your records on the server and the device. Your account and settings stay.
- Delete account — deletes your account and all of its data. See Account and data deletion.
Not medical advice
qawqaw is a record-keeping tool. It does not diagnose, prescribe or advise on medication. Talk to a doctor or pharmacist about whether, how much, and when to take or stop anything.
Contact us
Email [email protected]. Including the version shown in Menu › About helps us look into it faster.
If a problem keeps happening and you have connected an account, go to Menu › About › Send diagnostics, pick what happened and send it, then put the report number you see in your email. Without an account, attach the file from Menu › About › Export diagnostics. Neither contains habit names, short labels or notes.