Account and data deletion

How to delete your qawqaw account and records

You can delete your qawqaw account and stored records right away in the app or on the web. Uninstalling the app alone does not delete records stored on the server.

Keep your account, delete only records

To start over, tap Menu › My data › Delete all records. Items, records and reminder times are deleted from the server and this device; your account and settings stay.

Delete your account in the app

1. Tap Menu at the top of the screen.
2. Tap My data.
3. Tap Delete account at the bottom. It appears only when an account is connected.
4. Type the confirmation word when asked, then tap Delete account.

Do this before you uninstall the app.

Delete on the web

If you have already removed the app or changed devices, go to www.qawqaw.com, tap the sync status at the top to sign in with the same Google account, and follow the same steps.

Request by email

If you can't use either option, email [email protected] from the address of the Google account you signed up with. To confirm it's you, we only act on requests sent from that address.

What is deleted with your account

• Habits (name, short label, color and shape, schedule, note) and tags
• Records (date and time) and skips
• Reminder times and which habits they belong to
• Settings stored on the server (including whether you receive news notifications)
• Your nickname
• Shares, record links and shared-tag circles (those you created and those you joined), and records other people made on the habits in your shared tags
• Stamps you gave and received
• Sets you posted to Habit ideas, and your add, like, report and hide records
• Diagnostics you sent
• Your “Remove ads” entitlement status stored on the server (product, when the subscription ends, whether auto-renew is on)
• Notification registrations (your device’s notification address and device identifier), and this account’s notifications and delivery log on the notification server
• Your account (Google account identifier, email address, profile name, profile photo URL), your sign-in log, your session information and this account’s temporary sign-in records
• The same data left on the device you delete from

Important Deleted data cannot be recovered. If you need it, export your records first from Menu › My data (JSON or CSV).

What is kept

• Subscriptions are not cancelled. If you subscribe to “Remove ads”, cancel it in Google Play’s subscription management before deleting your account. Otherwise you will keep being charged.
• If you bought “Remove ads”, the payment record is kept by Google Play, and qawqaw cannot delete it.
• If you ever connected an account in the Android app, your account identifier and purchase history held by RevenueCat (United States), which checks purchases for us, are also deleted when you delete your account. If RevenueCat cannot be reached at that moment, we keep only your account identifier, separately, until we have deleted them, and then delete it. If you think something remains, tell us at [email protected].
• Records the law requires us to keep (under Korea’s Act on the Consumer Protection in Electronic Commerce: contract and payment records for 5 years, complaint and dispute records for 3 years) are kept only for that period.
• The entry saying your notification registration was removed (only the device identifier and account identifier, no notification address) is deleted once 7 days have passed, 8 at the latest.
• The nickname you were using stays unavailable to everyone for 30 days, so that no one can take it straight away and pretend to be you. For this we keep not the nickname itself but an irreversible value derived from it (a hash), with no record of whose it was. The value is deleted once 30 days have passed (31 at the latest).
• Your nickname carried in a notification already sent to someone else stays on the notification server until that notification is deleted, 14 days after it was created (16 at the latest).
• So that other devices signed in to the same account can learn that the account was deleted and clear their own copy, we keep — for each device that was signed in at the moment of deletion — only an irreversible value (a hash) derived from that sign-in session’s number. No account identifier, email address, IP address or device information is kept, and there is no record of whose it was. The value is deleted once 1 year has passed (1 year and 2 days at the latest).
• Copies on other devices signed in to the same account are cleared, with a notice saying “This account was deleted”, the next time the app is opened on that device while it is online (if the app was left open, when its sign-in renewal is refused — about an hour later at most). They may stay on a device that was already signed out before you deleted, one that has never opened a recent version of the app while signed in, or one first opened more than a year after deletion; removing the app, or the browser’s site data, on that device removes them.
• A temporary sign-in record that was never linked to the account because the sign-in did not complete (it contains the authentication tokens provided by Google) is deleted once one day has passed since it was created.
• Copies of your habits and records on the devices of people you were connected with are removed the next time their app syncs. Records other people made on the habits in your shared tags are deleted from the server but stay on their own devices.
• Habits other users already added from Habit ideas, and habits someone added from a habit list you sent by link or QR code, are their data and are not deleted.

How long it takes

• Deleting in the app or on the web takes effect immediately.
• Email requests are completed within 30 days of our confirming receipt.